Cloud Support Services (CSS): the new flexible technical support offering

 
 

If you have a Microsoft CSP subscription with Tech Data you can raise a technical support case here either by email or via our ticketing tool.

Ticketing Tool

Click through to raise a technical case via our ticketing tool. You will need a username and password.

Open a support ticket
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If you have a StreamOne operational support request such as a query with the billing or provisioning of your service, then please contact businessexperiencesu@techdata.com.

How and when you can access support depends on the Cloud Support Service plan that you have.

Service Level Access Hours  Incident MAnagement Hours  Email Live Chat Telephone Ticketing Tool
Basic 24/7  9am - 6pm      
Professional 24/7  24/7
Elite 24/7  24/7

If you are not sure what support plan you have please email us.